Christopher Martin
About Christopher Martin
Christopher Martin is the Associate Director of IT Service Management at NYU Langone Health, with extensive experience in service management and project management roles.
Current Role at NYU Langone Health
Christopher Martin is the Associate Director of IT Service Management at NYU Langone Health. In this role since 2018, he is key in overseeing service management compliance in accordance with MCIT policies and procedures. Martin also aligns his duties with ITIL best practices, contributing to strategic planning and the execution of assigned projects within resource plans and budgets.
Previous Roles at NYU Langone Health
Prior to his current role, Christopher Martin served as the Senior Manager of Service Management at NYU Langone Health from 2016. Before that, from 2012 to 2016, he worked on Outage Management and Datacenter Operations, supporting NYU Hospitals Center. In these roles, Martin managed multiple groups to facilitate quality service operations, particularly in Change Management and Outage Management areas.
Experience at IBM
Christopher Martin’s tenure at IBM spanned from 2004 to 2012. Initially, he served as a Project Manager for three years before transitioning to the role of Service Delivery Manager from 2007 to 2012. During his time at IBM, Martin was responsible for coordinating training plans and defining escalation paths, ensuring seamless service delivery.
Work at Covance
Christopher Martin worked at Covance in Princeton, New Jersey. From 2000 to 2003, he was the Senior Technical Support Specialist. He later advanced to Deskside Manager, Technical Services from 2003 to 2004. Martin's roles involved supporting technical operations and managing desk-side service teams to enhance service delivery.
Educational Background
Christopher Martin holds a Bachelor's degree from Medgar Evers College, CUNY, achieved between 2000 and 2003. In addition, he has an Associate's degree in Management from Delta College (1996-1998) and another Associate's degree in Arts from Cegep - John Abbott College (1992-1995). His diverse educational background underpins his expertise in service management and technical operations.