Dawn Hicks
About Dawn Hicks
Dawn Hicks is the Assistant Director of the Patient Access Center at NYU Langone Health, with a rich background in management roles across various organizations.
Current Role at NYU Langone Health
Dawn Hicks serves as the Assistant Director of the Patient Access Center at NYU Langone Health. She has held this position since 2020, overseeing patient access operations. Based in Las Vegas, Nevada, Dawn ensures efficient and effective management of the patient access center, focusing on providing high-quality service to patients.
Previous Role at Pacific Dental Services
Dawn Hicks worked as the Senior Manager of the Contact Center at Pacific Dental Services from 2016 to 2020. During her tenure, she led the contact center operations efficiently, managing a team to provide excellent service and support to clients and patients.
Experience at International Market Centers
From 2014 to 2016, Dawn Hicks served as the Director of Call Center Operations at International Market Centers. In this role, she managed all aspects of call center operations in Las Vegas, ensuring operational efficiency and client satisfaction.
Educational Background
Dawn Hicks has a strong educational background, holding a Master of Arts in Organizational Leadership from Biola University (2006-2009) and a Bachelor of Arts from Cal State Dominguez Hills (2000-2005). She also studied Liberal Studies-Elementary Education at Loyola Marymount University from 1998 to 2000.
Management Roles at TDECU
Dawn Hicks held significant management positions at TDECU. She was the Regional Vice President-West Market from 2012 to 2013 and the Director of Member Care from 2010 to 2012. In these roles, she oversaw regional operations and member care services, enhancing operational performance.