Deborah Verducci
About Deborah Verducci
Deborah Verducci is a Senior Service Management Business Analyst II specializing in ITIL process design and automation at NYU Langone Health.
Company
Deborah Verducci is currently working at NYU Langone Health as Sr. Service Management Business Analyst II - ITIL Process Design and Automation. Her role includes overseeing Change and CMDB Management processes.
Title
Deborah Verducci holds the title of Sr. Service Management Business Analyst II specializing in ITIL Process Design and Automation with a focus on Change and CMDB Management.
Education and Expertise
Deborah Verducci studied at The Chubb Institute from 1994 to 1995. Her expertise includes ITIL Process Design, Automation, incident management, and SLA development. She has extensive experience with tools like Jira for creating epics, stories, SCRUM tasks, and QA test case documents.
Background
Deborah Verducci has a rich background in IT Service Management and support roles. Before her current role, she worked at Coach as IS Service Desk Manager for 8 years. She also served as a PC/LAN Support Specialist at Canon Korea Business Solutions for 9 years and as Supervising PC Configuration Technician at emTech Solutions for 3 years.
Achievements
Deborah Verducci designed incident management processes that reduced incident tickets and cut third-party Service Desk transaction costs. She created reverse engineer diagrams to automate service request processes, improving client experience and productivity. Additionally, she managed projects implementing SLAs and OLAs and participated in the budgeting process and presentation proposal for the CMDB project.