Frederic Wills
About Frederic Wills
Frederic Wills is a Senior I Technician in Technology Management & Support at NYU Langone Health, with a background in cybersecurity and chemistry.
Title
Frederic Wills holds the position of Senior I Technician in Technology Management & Support at NYU Langone Health. Based in the New York City Metropolitan Area, he has been serving in this role since 2020.
Current Role at NYU Langone Health
As a Senior I Technician in Technology Management & Support, Frederic Wills is responsible for resolving IT tickets daily using remote support tools and mobile devices for on-site resolutions. He participates in the installation, rollout, and upgrade of new software, hardware, systems, servers, and networks. Additionally, he is involved in testing and evaluating new technological solutions and implementing prototypes. He maintains detailed documentation on problem solutions, tool configurations, and end-user documentation.
Previous Roles at NYU Langone Health
Before becoming a Senior I Technician, Frederic worked at NYU Langone Health as a Tech II in Technology Management & Support from 2018 to 2020. Prior to that, he served as a Desktop Support Technician from 2017 to 2018. In these roles, he handled various IT support responsibilities, leveraging his technical skills to support the organization's technology infrastructure.
Past Experience
Frederic Wills has diverse experience in the technology field. He worked as a Lead Lab Technician/Desktop Support at Prest-O-Sales & Svc Inc from 2012 to 2016 in Astoria, New York. His responsibilities included desktop support and laboratory technical tasks. Earlier in his career, he served as an Environmental Health Technician at the Department of Health and Mental Hygiene from 2008 to 2012, where he focused on environmental health issues.
Education and Cyber Security Training
Frederic studied Cyber Security at Per Scholas, completing the Cyber Security Program from 2016 to 2017. He also holds a B.A. in Chemistry from Brooklyn College, where he studied from 2005 to 2010. His educational background provides a strong foundation for his technical and analytical skills.