Gerard Hilado
About Gerard Hilado
Gerard Hilado is a Senior I Support Analyst at NYU Langone Medical Center, with extensive experience in IT support and project management.
Current Role at NYU Langone Medical Center
Gerard Hilado is currently serving as a Senior I Support Analyst at NYU Langone Medical Center, specifically at Hassenfeld Children's Hospital. He has been in this position since 2011. In his role, he plays a critical part in managing IT support for over 300 employees, acting as the first line of technical support along with one other individual. His responsibilities include handling networking issues such as patching cables and managing local routers, as well as providing support to off-site locations including Long Island, New Jersey, and Bellevue.
Previous Role at NYU Langone Medical Center
Prior to his current position, Gerard Hilado worked at NYU Langone Medical Center from 2008 to 2011 as a Senior Executive VIP Support. During his three-year tenure, he was based in New York, NY. While the specifics of his responsibilities in this role are not detailed, this experience contributed to his extensive background in IT support within the healthcare sector.
Work Experience at Morgan Stanley
Gerard Hilado worked at Morgan Stanley from 2005 to 2008, serving as a Floor Support. In this role, he gained valuable experience in providing IT support within a high-paced financial environment. Although the specific duties are not listed, his tenure at Morgan Stanley likely involved dealing with critical IT issues and supporting a large number of employees.
Educational Background
Gerard Hilado completed his education at Binghamton University, where he studied Computer and Information Sciences and Support Services. He earned his Bachelor’s degree over a span of four years, from 1998 to 2002. His educational background laid a strong foundation for his career in IT support and services.
Technical Skills and Projects
Gerard Hilado possesses extensive technical skills and project management experience. He successfully managed the rollout of new hardware and software to over 300 employees at Hassenfeld Children's Hospital. Additionally, he is proficient in both Mac (OS X) and Windows operating systems, as well as major mobile devices including Apple, Android, and Windows. His skill set includes extensive experience with Active Directory for creating and maintaining user accounts. Gerard also conducts department-wide tutorials and writes documentation for new technologies and equipment, showcasing his capability to train and educate staff on IT matters.