James Gildea
About James Gildea
James Gildea is the Practice Manager for Sports Medicine and Adult Reconstruction at NYU Langone Health, where he has implemented several initiatives to improve patient care and operational efficiency.
Title
James Gildea serves as the Practice Manager for Sports Medicine and Adult Reconstruction at NYU Langone Health. He has been in this role since 2014.
Professional Background at NYU Langone Health
James Gildea has a robust background with NYU Langone Health, starting as a Logistics Manager in Surgical Services from 2007 to 2014. He then worked as a Value Analysis Facilitator between 2009 and 2012 before becoming the Practice Manager for Sports Medicine and Adult Reconstruction in 2014. In his current role, he has implemented patient-centered initiatives such as the use of PROMIS questionnaires and increased the efficiency of patient communications and scheduling.
Education and Expertise
James Gildea holds a Master of Public Health (M.P.H.) in Health Policy and Management from Columbia University, earned from 2011 to 2013. He also holds a Bachelor of Science (B.S.) in Economics and Spanish from Vanderbilt University, where he studied from 2002 to 2006. Additionally, he participated in the Vanderbilt Study Abroad Summer Program at Universidad Complutense de Madrid.
Innovative Initiatives and Implementations
James Gildea has been instrumental in developing and implementing several key initiatives at NYU Langone Health. He spearheaded the 'Sports Health' concept and established the Center for Women's Sports Health and the Center for Young Athletes. Additionally, he managed the introduction of emerging biologics treatment options, such as PRP and stem cell procedures, which led to a significant volume increase. His innovative workflows, such as DME post-operative fitting and ultrasound image transfer, have optimized both revenue and patient care.
Achievements in Operational Efficiency
Through strategic cross-training of staff, James Gildea increased the average number of MDs scheduled per secretary per month from 3.6 in January 2015 to 11.3 currently. He also improved patient communication by reducing the abandoned call rate from 10% in May 2014 to 3%. His efforts have significantly enhanced operational efficiency and patient service at NYU Langone Health.