Jeanette Santiago, MBA
About Jeanette Santiago, MBA
Jeanette Santiago, MBA, is a Senior Customer Service Representative at NYU Langone Health, where she mentors team members and assists patients with financial assistance applications.
Current Role at NYU Langone Health
Jeanette Santiago currently serves as a Senior Customer Service Representative at NYU Langone Health. Since her appointment in 2020, she has been stationed in Boynton Beach, Florida. In her role, she mentors team members on established processes and policies, assists patients with financial assistance applications, and manages inquiries related to MyChart accounts through email communication.
Previous Experience at GeneDx
Before joining NYU Langone Health, Jeanette Santiago worked at GeneDx as a Customer Service Representative from 2019 to 2020. During her 10-month tenure in Elmwood Park, NJ, she handled customer inquiries and supported various customer service functions as part of the company's team.
Role at Bungalow 5
Jeanette Santiago's stint at Bungalow 5 ran from 2017 to 2019, where she served as the Customer Service Team Lead/Process Improvement. Based in Saddle Brook, NJ, she supervised customer service operations and spearheaded process improvement initiatives to enhance service delivery.
Professional Journey at NTT DATA Services
From 2012 to 2017, Jeanette Santiago was a Senior Consultant at NTT DATA Services in the Greater New York City Area. During her five-year tenure, she provided consultancy services, focusing on improving client operations and efficiency.
Academic Credentials
Jeanette Santiago holds a Master of Business Administration (MBA) in Human Resources Management, which she earned from American InterContinental University in 2009. She also completed her Bachelor of Business Administration (BBA) in Operations Management from the same university in 2008, reflecting a solid academic foundation in business and management.