Jose Castro
About Jose Castro
Jose Castro is a Senior I Technician at NYU Langone Health, specializing in troubleshooting conference room technology and managing mobile devices.
Current Position at NYU Langone Health
Jose Castro serves as a Senior I Technician in Technology Management and Support at NYU Langone Health. He has held this position since 2017. In his role, he specializes in troubleshooting and repairing advanced conference room technology, including video conferencing and Crestron systems. His responsibilities also include managing mobile devices using Airwatch Intelligent Hub and ActiveSync, coordinating with multiple IT teams to expedite incident resolutions, and provisioning new user accounts. He maintains detailed journal notes on at least 8 resolved tickets daily using Ivanti Service Manager.
Technical Specialist at Apple
Before his tenure at NYU Langone Health, Jose Castro worked at Apple as a Technical Specialist from 2014 to 2017. During his time at Apple, he was responsible for resolving technical issues for customers and providing support for Apple products. His experience in customer service and technical troubleshooting aided in enhancing the user experience for numerous clients in the Greater New York City Area.
Brand Ambassador at MarketStar
From 2012 to 2014, Jose Castro worked at MarketStar as a Brand Ambassador and Samsung Mobile Expert. His role involved promoting Samsung's latest mobile technologies and providing expert guidance to both customers and retail partners. His responsibilities included demonstrating product features, training retail staff, and ensuring high customer satisfaction in the Greater New York City Area.
Bachelor of Science in Information Systems from CUNY
Jose Castro completed his Bachelor of Science in Information Systems at the CUNY School of Professional Studies from 2021 to 2023. This educational background has provided him with a solid foundation in the principles of information technology, system analysis, and data management, which are crucial for his current role in technology management and support.
Educational Background
Jose Castro has a diverse educational background. He studied Political Science at Hunter College from 2009 to 2011 and earned an Associate's degree from Kingsborough Community College between 2007 and 2009. These academic achievements reflect his broad interests and foundational knowledge in both political theory and general studies.