Joseph Hernandez
About Joseph Hernandez
Joseph Hernandez is the Director of UKG Customer Engagement & Support at NYU Langone Health, with extensive experience in finance, training, and development roles.
Title and Current Role
Joseph Hernandez holds the position of Director of UKG Customer Engagement & Support at NYU Langone Health. In this role, he is responsible for overseeing customer engagement and support related to UKG applications. Hernandez communicates effectively with cross-functional teams to provide transparency of overall application health.
Previous Roles at NYU Langone Health
Joseph Hernandez has held multiple positions at NYU Langone Health. He served as the Manager of Finance, Training & Development from 2015 to 2019. Later, he was the Assistant Director of Finance Technology & Support from 2020 to 2022. He also worked as the UKG/Kronos Implementation Manager from 2013 to 2015. Across these roles, Hernandez developed and implemented quality assurance processes and completed significant projects focused on UKG applications.
Past Professional Experience
Earlier in his career, Joseph Hernandez worked as a consultant for multiple organizations. He consulted at CHANEL in 2014 for three months. Additionally, he served as a Kronos Consultant at Cedar Manor Nursing & Rehabilitation Center for four months, and RiverSpring Health featuring the Hebrew Home at Riverdale for nine months, both in 2013. Hernandez was also a Business Process Consultant at Workforce Fusion LLC from 2012 to 2015, where he focused on UKG/Kronos implementation projects.
Education Background
Joseph Hernandez earned a Bachelor of Science degree from the University at Albany, State University of New York, where he studied Sociology, Psychology, and Criminal Justice. Additionally, he obtained an Associate of Applied Science degree in Criminal Justice from Westchester Community College, State University of New York.
Professional Skills and Responsibilities
As Director of UKG Customer Engagement & Support, Joseph Hernandez oversees the recruitment, training, and management of a professional team. He directs the design, development, and modification of end-user training programs for UKG applications. Hernandez is also responsible for analyzing support data trends and implementing improvement plans to address areas of risk and opportunity.