Mercy Mugo
About Mercy Mugo
Mercy Mugo is a Medical Secretary specializing in Rheumatology and Infusion at NYU Langone Health, with extensive experience in healthcare administration and program coordination.
Professional Background in Healthcare Administration
Mercy Mugo is currently working as a Medical Secretary for Rheumatology and Infusion at NYU Langone Health since 2021. Prior to this role, Mercy worked as a Secretary II in the Administration Office at the same institution from 2019 to 2021. Her career at NYU Langone Health also includes roles as a Bed Coordinator in Admissions and Occupancy Management from 2016 to 2019, and as an Admitting Clerk at the Orthopedic Hospital from 2014 to 2016. Mercy's extensive experience within the healthcare system underscores her proficiency in administrative management and program coordination.
Education in Health and Human Services
Mercy Mugo holds a Master of Arts (MA) in Health and Human Services Administration from Saint Mary's University of Minnesota. In addition, she earned a Bachelor's degree in Health and Human Services from St. John's University. Her educational background provides a strong foundation for her work in healthcare administration, emphasizing both theoretical and practical aspects of the field.
Key Responsibilities and Expertise
In her current role at NYU Langone Health, Mercy Mugo manages quality assurance of intake data at a busy musculoskeletal care center. She coordinates effectively with physicians, nurses, office members, and clinical staff to ensure seamless operations. Mercy is proficient in using various administrative and healthcare software tools, including Epic, PeopleSoft, OnBase, and the MS suite. She also possesses knowledge of HIPAA and Joint Commission standards, enhancing her ability to adhere to regulatory requirements and maintain compliance.
Technical Proficiencies in Healthcare Systems
Mercy Mugo is proficient in several technical systems essential for healthcare administration. These include Epic, a leading Electronic Health Record (EHR) system; PeopleSoft, for human resource and financial management; OnBase, for document management; and the MS suite for general office tasks. Her technical proficiency ensures efficient management of healthcare administration processes and data integrity.