Michael Thomas
About Michael Thomas
Michael Thomas is a Senior I Technician in Technology Management & Support at NYU Langone Health, with extensive experience in IT support and project management.
Current Position at NYU Langone Health
Michael Thomas currently holds the position of Senior I Technician in Technology Management & Support at NYU Langone Health. He has been in this role since 2021, operating out of Mineola, New York. His responsibilities include monitoring and managing desktop queues in the Front Range ticket system, ensuring real-time documentation and timely closure of tickets. He is also involved in the implementation, installation, maintenance, and support of various end-user infrastructure support equipment such as PCs, Macintosh, printers, LAN, AV, and video conferencing systems.
Previous Roles at TEKsystems
Before his current position, Michael worked extensively with TEKsystems. From 2019 to 2021, he served as a Desktop Response Technician for NYU Langone Health – Long Island in Mineola, NY. Prior to that, he held the role of Desktop Support Technician II for four months in 2019. Michael also worked briefly as an IT Contractor for NYU Langone Health in the Greater New York City Area during 2019.
Early Career Experience
Michael Thomas began his professional journey in roles such as Teller Manager at Capital One from 2007 to 2010 in White Plains, New York, and Teller at Hudson Valley Bank (now Sterling National Bank) from 2004 to 2007 in Yonkers, New York. These roles provided him with foundational experience in handling finance and customer service tasks. He also worked as a Commissary Worker for Aramark Correctional Services and as a Data Entry Specialist at Distinctive Personnel in the Greater New York City Area.
Education and Training
Michael completed his IT Support / User Advocate training at Per Scholas from 2018 to 2019, a notable institution offering IT education. He also attended DeVry University where he studied Computer and Information Systems Security/Information Assurance from 2001 to 2003. Although he did not earn a degree from DeVry University, the coursework provided him with essential skills and knowledge in information systems security.
Technical Expertise
Michael Thomas has extensive experience in providing first-line support to PC users within both administrative and operative areas. He is particularly skilled in operating room environments, demonstrating an ability to critically analyze system failures and implement solutions efficiently. His expertise encompasses a wide range of technical responsibilities, including maintaining end-user documentation, participating in small project planning and implementation, and working towards reducing the mean time to resolve issues, all of which highlight his commitment to operational efficiency and service improvement.