Ryan Mc Guire
About Ryan Mc Guire
Ryan McGuire is the Assistant Director of Workforce Management at NYU Langone Health, with extensive experience in workforce optimization and call center management.
Current Role at NYU Langone Health
Ryan Mc Guire serves as the Assistant Director of Workforce Management at NYU Langone Health. He has been in this role since 2021 in Boynton Beach, Florida. In this capacity, Ryan oversees workforce management operations, focusing on enhancing operational efficiency. He is responsible for managing key performance indicators including budget, ASA (Average Speed of Answer), customer satisfaction, and compliance in call centers.
Previous Experience at Excellus BCBS
Ryan Mc Guire was the Director of Call Center Workforce Optimization at Excellus BCBS from 2019 to 2021 in Buffalo, New York. During his tenure, Ryan was responsible for managing facilities with over 1600 inbound and outbound agents across five departments. He implemented initiatives that integrated back-office and contact center functions, thereby improving operational processes.
Work History at UnitedHealth Group
Ryan Mc Guire worked at UnitedHealth Group over two different periods. From 2010 to 2015, he was the Sr. Workforce Manager, and later, from 2015 to 2016, he served as the Associate Director of Vendor Management in Buffalo, New York. In these roles, Ryan played a significant part in managing change management projects in a multi-site environment and enhancing operational efficiency.
Educational Background
Ryan Mc Guire studied Marketing and earned a Bachelor's degree from Robert Morris University. This academic background provided a foundation for his subsequent roles in workforce management and optimization across various industries.
Leadership and Team Management
In his current and past roles, Ryan Mc Guire has overseen teams of multiple employees, including managers. He is responsible for delivering exceptional planning, quality, execution, and performance analytics functions. His leadership has been pivotal in managing significant workforce and operational tasks across different organizations.