Shaneil Newby
About Shaneil Newby
Shaneil Newby is a Patient Experience Associate at NYU Langone Health with a background in customer service and criminal justice education.
Current Role at NYU Langone Health
Shaneil Newby currently serves as a Patient Experience Associate at NYU Langone Health, a position held since 2022. In this role, Shaneil focuses on improving patient satisfaction by coordinating with various departments to address and resolve issues. Responsibilities include maintaining confidentiality of patient information in compliance with HIPAA regulations and utilizing the iRound tool to document interactions with patients and family members during rounds. Collaboration with the interdisciplinary team is a key aspect of the role, ensuring the needs of patients, visitors, vendors, and employees are effectively met.
Past Experience at T-Mobile
Prior to joining NYU Langone Health, Shaneil worked at T-Mobile as a Customer Experience Expert from 2017 to 2022. Over the course of five years, Shaneil focused on delivering customer support and enhancing the overall customer experience. This role included developing and maintaining detailed administrative and procedural processes to improve accuracy and achieve organizational objectives. Shaneil's experience in customer interaction and problem resolution was critical to maintaining customer satisfaction and loyalty.
Professional Background in the Human Services Sector
From 2016 to 2017, Shaneil held the position of Direct Support Professional at the Institute of Applied Human Dynamics in Bronx, New York. In this role, Shaneil provided direct care and support to individuals with disabilities, ensuring their wellbeing and facilitating their daily activities. This position was instrumental in developing Shaneil's skills in patient care and support, which are crucial for the current role at NYU Langone Health.
Experience in Management and Administration
Shaneil's career history includes experience in both management and administrative roles. From 2012 to 2016, Shaneil worked as a Shift Supervisor at The Coffee Bean & Tea Leaf® in New York, New York, overseeing daily operations and ensuring customer satisfaction. Before that, Shaneil served as an Administrative Assistant at CABS NURSING HOME COMPANY, INC in Brooklyn, New York from 2011 to 2013. This administrative background provided a strong foundation in organizational skills and procedural management.
Educational Background in Criminal Justice
Shaneil Newby pursued higher education in Criminal Justice/Law Enforcement Administration, obtaining an Associate's degree from LaGuardia Community College, where studies were completed from 2013 to 2017. Subsequently, Shaneil continued education at John Jay College (CUNY) from 2018 to 2020, further specializing in Criminal Justice/Law Enforcement Administration. This academic background equipped Shaneil with a comprehensive understanding of legal principles and law enforcement practices, contributing to the capability to navigate complex regulatory environments and maintain strict confidentiality standards in professional roles.