Victoria Tortorella
About Victoria Tortorella
Victoria Tortorella is a Patient Relations Specialist at NYU Langone Medical Center with extensive experience in patient relations and counseling.
Title and Current Position
Victoria Tortorella currently works as a Patient Relations Specialist at NYU Langone Medical Center. She has been in this role since 2013 in the Greater New York City Area. In this capacity, she serves as the primary contact for patients who express verbal and written complaints and grievances. She responds to patients and family members by documenting, investigating, and resolving concerns in alignment with established standards and policies.
Professional Background
Victoria Tortorella has extensive experience at NYU Langone Medical Center in various roles. She previously worked as a Patient Relations Representative in 2013 for 5 months. Before that, she served as a Guest Services Liaison from 2012 to 2013, also for 5 months. From 2007 to 2012, she was employed as a Project Assistant. Additionally, she completed an internship as a School Counselor at Abraham Lincoln High School from 2010 to 2012.
Education and Academic Credentials
Victoria Tortorella holds a Master’s degree in Counselor Education/School Counseling and Guidance Services from the City University of New York-Brooklyn College, where she studied from 2008 to 2012. She also holds a Master of Science in Education from the same institution. Earlier, she completed her Bachelor of Arts in Sociology at LIU Brooklyn, where she studied from 2001 to 2006.
Special Projects Participation
During her tenure at NYU Langone Medical Center, Victoria Tortorella has participated in and coordinated special projects focused on patient satisfaction and improving the patient experience. Her role involves enhancing the quality of service provided to patients, reflecting her commitment to high nursing standards.
Family and Inspiration
Victoria Tortorella comes from a family with a strong nursing background, including her mother and sisters. Her interest in working at NYU Langone Hospital—Long Island was inspired by her mother's positive experiences there. She has done rotations at two other hospitals, fulfilling high expectations for nursing standards.