James Dougan
About James Dougan
James Dougan serves as the Vice President of Client Management at o9 Solutions, Inc., where he focuses on enhancing customer value propositions for retail clients. He holds a Bachelor's degree in Management Information Systems and Finance from The University of Alabama and an MBA from Webster University.
Current Role at o9 Solutions
James Dougan serves as the Vice President of Client Management at o9 Solutions, Inc. since 2022. In this role, he focuses on generating incremental value and reinvesting in consumer experiences through digital transformations. He leads a portfolio of retail clients, enhancing their customer value propositions and delivering shareholder value. His position is based in Arkansas, United States, and operates in a hybrid work environment.
Previous Experience at Walmart
Prior to his current role, James Dougan held multiple positions at Walmart. He served as Director from 2011 to 2014, followed by a promotion to Sr. Director I from 2014 to 2018. He then advanced to Sr. Director II - Product & User Experience from 2018 to 2022. Throughout his tenure at Walmart, he contributed to various initiatives aimed at improving product and user experience.
Educational Background
James Dougan earned a Bachelor's degree in Management Information Systems from The University of Alabama, where he studied from 2000 to 2004. He also obtained a Bachelor's degree in Finance from the same institution. Furthering his education, he completed a Master of Business Administration (MBA) in Business Administration and Management at Webster University.
Early Career Experience
James Dougan began his career as a Software Analyst at Southern Company from 2000 to 2004. He also worked as a Department Manager at Ralph Lauren from 1998 to 2000. These early roles provided him with foundational experience in management and technology.
Focus and Passion in Retail
James Dougan is passionate about integrating customer needs with digital strategies to innovate the retail value chain. His focus on enhancing consumer experiences through digital transformation reflects his commitment to driving value in the retail sector.