Jeongsoo Hong
About Jeongsoo Hong
Jeongsoo Hong is a Client Success Manager at o9 Solutions, Inc., with over 19 years of experience in logistics management. He has held various roles in supply chain management and customer service logistics, including positions at SoftBank Robotics Asia Pacific and L&L Products.
Work at o9 Solutions
Jeongsoo Hong has been serving as a Client Success Manager at o9 Solutions, Inc. since 2022. In this role, he focuses on ensuring client satisfaction and success through effective management of client relationships and project implementations. His responsibilities include overseeing client needs, facilitating communication between clients and internal teams, and driving initiatives that enhance the overall client experience.
Previous Experience at SoftBank Robotics Asia Pacific
Before joining o9 Solutions, Jeongsoo Hong worked at SoftBank Robotics Asia Pacific as the Country Supply Chain Manager from 2019 to 2021. Based in Seoul, South Korea, he managed supply chain operations and contributed to the company's logistics strategies during his two-year tenure.
Background in Logistics Management
Jeongsoo Hong possesses over 19 years of expertise in logistics management across both B2B and B2C sectors. His extensive experience includes managing third-party logistics service level agreements (3PL SLA) and in-house warehouse management. He specializes in proactive risk management and process improvement, demonstrating a strong understanding of operational efficiencies.
Education and Expertise
Jeongsoo Hong studied at Hankuk University of Foreign Studies, where he earned a Bachelor of Arts in Italian Language and Literature from 1995 to 2000. His educational background complements his professional experience, particularly in logistics management and digital transformation projects, including the implementation of Oracle and SAP by Design solutions.
Career at L&L Products
Prior to his roles at SoftBank Robotics and o9 Solutions, Jeongsoo Hong worked at L&L Products for 12 years as Customer Service Logistics. His long tenure at the company provided him with substantial experience in logistics and customer service, which has been instrumental in his career development.