Lucy Zhang 张红怡
About Lucy Zhang 张红怡
Lucy Zhang is a Customer Success Manager at o9 Solutions, Inc. in Shanghai, China, with extensive experience in supply chain management and a strong educational background, including an MBA from Fudan University.
Work at o9 Solutions
Lucy Zhang has been employed at o9 Solutions, Inc. as a Customer Success Manager since 2021. In this role, she is based in Shanghai, China, and is responsible for managing key accounts. She oversees a complex end-to-end supply chain planning system, ensuring that customer needs are met effectively. Her responsibilities include coordinating system integration testing and user acceptance testing after configuration for supply chain solutions. Lucy's role requires collaboration with various teams, including R&D and Presales, to address customer issues and deliver insights.
Education and Expertise
Lucy Zhang holds a Master’s Degree in Business Administration from Fudan University, where she studied from 2020 to 2023. Prior to this, she earned a Postgraduate Diploma in Supply Chain Management from Massey University, studying from 2011 to 2013. Additionally, she obtained a Bachelor’s Degree in International Business from Tianjin Foreign Studies University, completing her studies from 2001 to 2005. Her educational background provides her with a strong foundation in supply chain management and business principles.
Background
Lucy Zhang has a diverse professional background in supply chain management and project delivery. She began her career as an Export Coordinator at WANTEX Trading in Tianjin, China, from 2005 to 2007. She then worked as a Logistics Manager at Live Wires New Zealand Ltd from 2007 to 2012. After returning to China, she held various roles, including Inventory Manager at Lockheed Martin in New Zealand, Supply Chain Manager at Caterpillar Inc. in Beijing, and Project Delivery Manager at both 五征集团 and Unipart Group. This extensive experience has equipped her with a comprehensive understanding of supply chain operations.
Achievements
During her career, Lucy Zhang has demonstrated significant contributions to her roles. She created user training materials and conducted training sessions for demand and supply planners across eight manufacturing plants. She also built and managed a team of planning practitioners, which included functional subject matter experts and implementation consultants. Lucy was promoted to Customer Success Manager within one year of her hiring at o9 Solutions, reflecting her rapid career advancement. Additionally, she successfully de-escalated and resolved critical customer issues by finding mutually beneficial solutions.