Mriganka Sarmah
About Mriganka Sarmah
Mriganka Sarmah is a Senior Tech Writer II and Information Architect at o9 Solutions, Inc., where he leads innovation initiatives and collaborates with cross-functional teams to produce high-quality technical documentation. With extensive experience in various technical writing roles across multiple organizations, he has developed expertise in creating diverse documentation types and managing documentation projects.
Work at o9 Solutions
Mriganka Sarmah currently holds the position of Senior Tech Writer II and Information Architect at o9 Solutions, Inc. since 2024. In this role, Sarmah focuses on managing end-to-end technical documentation projects, utilizing tools such as JIRA and Confluence. Sarmah collaborates closely with Product Management and Engineering Managers to develop user-centric documentation tailored to various audience skill levels and industry standards. The role emphasizes continuous improvement and efficiency through robust analytics and automation.
Previous Experience in Technical Writing
Prior to joining o9 Solutions, Sarmah accumulated extensive experience in technical writing across various organizations. Sarmah worked at MindTickle as Documentation Manager from 2021 to 2024, and at Scientific Games in multiple roles, including Senior Lead Technical Writer and Business Analyst from 2014 to 2020. Sarmah also served at Bally Technologies in various capacities, including Senior Lead Technical Writer from 2012 to 2014, and Technical Writer from 2007 to 2008. This diverse background has contributed to a strong foundation in technical documentation.
Education and Expertise
Mriganka Sarmah has a solid educational background in the sciences and technical writing. Sarmah earned a Master's degree in Biotechnology from Bangalore University from 2002 to 2004, and a Bachelor's degree in Zoology from Dibrugarh University from 1999 to 2002. Additionally, Sarmah completed studies at Shrimanta Shankar Academy and Don Bosco School, Dibrugarh. This educational foundation supports Sarmah's expertise in creating various types of documentation, including user guides, troubleshooting guides, and online help.
Innovation and Collaboration
Sarmah leads the innovation culture within the organization by promoting creativity among team members. This role involves collaborating with cross-functional teams across different geographical locations to enhance product development documentation. Sarmah also works closely with Subject Matter Experts, UX, and Copy teams to improve the usability and quality of documentation. Sarmah's commitment to continuous improvement is evident through the implementation of content development standards and techniques.
Technical Proficiencies
Mriganka Sarmah possesses a wide range of technical proficiencies that support effective documentation practices. Sarmah is skilled in using tools such as FrameMaker, RoboHelp, Captivate, and DITA, among others. Additionally, Sarmah has experience with AI-aided tools for documentation, which enhances the efficiency and quality of outputs. This expertise enables Sarmah to manage complex documentation projects and deliver high-quality technical documents.