Rajiv Shanker
About Rajiv Shanker
Rajiv Shanker is a Customer Success Director at o9 Solutions, Inc., with extensive experience in supply chain management and SAP consulting. He has held various roles in notable companies, including Tata Consultancy Services, Apple, and CONA Services, and has a strong academic background in business management and technology.
Current Role at o9 Solutions
Rajiv Shanker serves as the Customer Success Director at o9 Solutions, Inc. since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of solutions. His responsibilities include managing client relationships and driving the adoption of o9's supply chain management software. He leverages his extensive background in supply chain and IT to provide strategic insights and support to clients.
Previous Experience in Supply Chain Management
Rajiv Shanker has held various positions in supply chain management across multiple organizations. He worked at Tata Consultancy Services as an IT Business Analyst from 2006 to 2010, and later at Apple as an SAP Supply Chain Consultant from 2013 to 2015. His experience also includes roles at CONA Services as an SCM Solutions - SAP APO Architect and at GitaCloud as an SAP IBP Lead Consultant. His diverse experience has equipped him with a comprehensive understanding of supply chain processes and technologies.
Educational Background
Rajiv Shanker completed his Executive M.B.A. in Business Management from XLRI Jamshedpur in 2012. Prior to that, he earned a Bachelor of Technology (B.Tech.) degree from Visvesvaraya Technological University, graduating with First Class with Distinction in 2002. His educational qualifications provide a strong foundation for his career in supply chain management and IT.
Certifications and Professional Skills
Rajiv Shanker is a SAP Certified SCM professional with expertise in configuring, setting up, and testing various supply chain applications. He has proven experience in project planning, monitoring, budgeting, and documentation. His skills include gathering and defining functional requirements and process mapping, which are essential for implementing supply chain ERP packages.
Notable Projects and Initiatives
Throughout his career, Rajiv Shanker has worked on multiple challenging projects, including optimizing the downstream supply chain for a US Hi-Tech major by streamlining its logistics operations globally. He also led an S&OP transformation program using SAP IBP Demand & Supply and IBP Response for an Indian client, demonstrating his capability in managing complex supply chain initiatives.