Roberto Hernández Herrera
About Roberto Hernández Herrera
Roberto Hernández Herrera is a Customer Success Manager at o9 Solutions, Inc. with extensive experience in supply chain management and ERP implementations, having previously worked at Nestlé S.A., Sanofi, and BASF.
Current Role at o9 Solutions
Roberto Hernández Herrera serves as a Customer Success Manager at o9 Solutions, Inc. since 2023. His role involves ensuring client satisfaction and success through effective management of customer relationships. He operates in a hybrid work environment based in Madrid, Community of Madrid, Spain.
Previous Experience at Nestlé S.A.
Roberto worked at Nestlé S.A. in various capacities over a span of several years. He was a Production Schedule Planner from 2000 to 2005, a SAP APO Team member from 2005 to 2007, and a Cost Analyst/IT Backup from 2009 to 2015. He also served as a SAP APO Super User during the period from 2007 to 2009. His experience at Nestlé encompassed roles that contributed to operational efficiency and process improvement.
Experience in Supply Chain and Consulting
Roberto has extensive experience in supply chain management and consulting. He held the position of Supply Chain Planning Process Expert at Sanofi from 2017 to 2019 and worked as a Supply Chain Planning Consultant at BASF from 2019 to 2022. His roles involved collaboration on digital transformation programs and enhancing supply chain processes.
Educational Background and Certifications
Roberto studied at Universidad de Valladolid, where he earned a Diplomatura en Ciencias Empresariales in 2000. He later obtained a Licenciado en Administración y Dirección de Empresas from Universidad Nacional de Educación a Distancia - U.N.E.D. in 2008. He completed ThePowerMBA program from 2021 to 2023 and holds a Kinaxis Rapid Response certificate at Author Level 1.
Professional Skills and Interests
Roberto is proficient in both Spanish and English, demonstrating strong analytical, communication, and leadership skills. He has a keen interest in ERP systems, technology, lean methodologies, and continuous improvement. His past roles included significant projects such as the GLOBE project at Nestlé and ERP implementations at Nomad Foods Europe.