Tetsuya Saito
About Tetsuya Saito
Tetsuya Saito is a Senior Manager of Customer Success and Japan Lead at o9 Solutions, Inc., with a strong background in customer success management and extensive experience in the technology sector.
Current Role at o9 Solutions
Tetsuya Saito serves as the Senior Manager of Customer Success and Japan Lead at o9 Solutions, Inc. since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of solutions for clients in Japan. His leadership is instrumental in driving customer success initiatives and fostering strong relationships with stakeholders.
Previous Experience at Dassault Systèmes
Prior to his current position, Tetsuya Saito worked at Dassault Systèmes from 2016 to 2022. He held various roles, including Technical Manager and Head of Customer Success Japan. His tenure included managing customer success strategies and overseeing a team dedicated to enhancing client experiences in the Japanese market.
Experience at Volvo Group
Tetsuya Saito worked at Volvo Group from 2012 to 2016, where he held positions such as Application Software Architect and Line Manager. His responsibilities included overseeing logistics and ordering modules, as well as managing teams to ensure effective software development and implementation.
Educational Background
Tetsuya Saito earned a Bachelor of International Politics and Economics from Nishogakusha University, where he studied from 1995 to 1999. This educational background provides him with a solid foundation in international relations and economic principles, which supports his professional roles in customer success and management.
Certifications and Skills
Tetsuya Saito holds an Oracle Master 8i (Platinum) certification, indicating advanced expertise in Oracle databases. He possesses in-depth knowledge of manufacturing processes and activities, which enhances his effectiveness in customer success. Additionally, he has extensive experience with CAD, PLM, and ERP systems, including CATIA, Solidworks, and ENOVIA (3DEXPERIENCE Platform).