Alwyn Wilson
About Alwyn Wilson
Alwyn Wilson is a Client Experience Agent at OANDA, where he has worked since 2019. With over 18 years of experience in customer service and operations, he previously held various roles at RBC, contributing to service delivery improvements and peer development.
Work at OANDA
Alwyn Wilson has been employed at OANDA as a Client Experience Agent since 2019. In this role, he focuses on enhancing client satisfaction and ensuring effective service delivery. His responsibilities include addressing client inquiries, providing support, and facilitating a seamless experience for users of OANDA's services. His tenure at OANDA has contributed to his extensive knowledge in customer service within the financial sector.
Previous Experience at RBC
Prior to his role at OANDA, Alwyn Wilson worked at RBC for several years in various capacities. He served as an Operations Agent from 2015 to 2017, an Account Services Agent from 2013 to 2015, a Sales and Service Generalist from 2011 to 2013, and a Hybrid Advice & Fulfillment Agent from 2017 to 2019. His positions at RBC involved direct client interaction and operational support, allowing him to build a strong foundation in customer service and operational efficiency.
Education and Expertise
Alwyn Wilson studied at Cambrian College, where he completed an Honors program in Business/Commerce, General, in 2006. This educational background has equipped him with essential knowledge and skills applicable to his roles in customer service and operations. His expertise is further enhanced by over 18 years of combined experience in the industry.
Professional Contributions
In his previous roles, Alwyn Wilson assisted in implementing a digital process aimed at streamlining service delivery and reducing waste. He also played a key role in developing his peers by enhancing their understanding of products and services, which empowered them to support clients effectively at the first point of contact. His contributions reflect a commitment to improving operational processes and team performance.