Angel R. Cifuentes
About Angel R. Cifuentes
Angel R. Cifuentes is a Client Experience Manager at OANDA, with a strong background in customer service and finance. He has over six years of experience in trading securities and has worked in various roles across multiple industries, enhancing client experience strategies since 2021.
Current Role at OANDA
Angel R. Cifuentes serves as the Client Experience Manager at OANDA, a position he has held since 2021 in the Krakow Metropolitan Area. In this role, he is responsible for overseeing client experience strategies and ensuring high levels of customer satisfaction. His extensive background in customer service and trading enables him to effectively address client needs and enhance service delivery.
Previous Experience at OANDA
Prior to his current role, Angel worked at OANDA as a Client Experience Supervisor from 2018 to 2021 in the Toronto, Canada Area. He began his journey at OANDA as a Bilingual Client Experience Associate from 2016 to 2018. His progression within the company highlights his commitment to improving client interactions and service quality.
Education and Qualifications
Angel R. Cifuentes is pursuing a Bachelor of Commerce (BCom) degree in Finance and Financial Management Services at Athabasca University, expected to complete in 2024. He also holds a Diploma in Business Management from Canadian Business College, which he obtained in 2014. His educational background supports his expertise in client experience management and financial services.
Diverse Background in Customer Service
Angel possesses a diverse background in customer service roles across various industries, including Telecommunications and Consumer Staples. His experience includes working as a Technical Support Representative for Apple Inc. and as a Customer Success Specialist at TrackTik. This varied experience enhances his ability to manage client experiences effectively.
Trading Experience and Industry Knowledge
With over 6 years of experience trading securities in the U.S. and Canadian markets, Angel has developed a deep understanding of client needs within the Fintech industry. His trading experience informs his approach to client experience strategies, allowing him to align services with client expectations.