Crystal Lok
About Crystal Lok
Crystal Lok is a Premium Relationship Manager at OANDA, where she has worked since 2017. She holds a Bachelor of Science from the Singapore University of Social Sciences and has extensive experience in the financial services sector.
Work at OANDA
Crystal Lok has been employed at OANDA since 2011, holding various positions over the years. She currently serves as a Premium Relationship Manager, a role she has occupied since 2017. In this capacity, she focuses on managing high-value client relationships and enhancing customer satisfaction. Prior to her current role, she worked as an FX Retail Sales Executive from 2011 to 2013, and as a Client Experience Associate - Forex Specialist from 2014 to 2017 in San Francisco, California. Her extensive experience at OANDA has contributed to her expertise in the forex market.
Education and Expertise
Crystal Lok earned a Bachelor of Science degree from the Singapore University of Social Sciences (SUSS), completing her studies from 2009 to 2011. Prior to this, she attended Singapore Polytechnic from 2005 to 2008. Her educational background has provided her with a solid foundation in business and finance, which she applies in her roles within the financial services industry.
Background
Crystal Lok began her career in the financial sector with an internship as a Customer Relationship Officer at Maybank in 2007. Following her internship, she joined OANDA in 2011, where she progressively advanced through various roles. Her work experience spans over a decade in the forex and financial services industry, with a focus on client relationship management and sales.
Career Progression
Crystal Lok's career progression at OANDA reflects her growing expertise and commitment to client service. Starting as an FX Retail Sales Executive, she transitioned to a Client Experience Associate - Forex Specialist role, where she honed her skills in customer engagement. Her current position as a Premium Relationship Manager showcases her ability to manage and nurture high-value client relationships effectively.