Hermes Vargas
About Hermes Vargas
Hermes Vargas serves as an Account Onboarding Administrator at OANDA in Toronto, Ontario, where he has worked since 2020. He has a diverse background in customer service and technical roles across several companies, including International Financial Data Services and Hewlett Packard Enterprise.
Work at OANDA
Hermes Vargas has been serving as an Account Onboarding Administrator at OANDA since 2020. In this role, he is responsible for managing the onboarding process for new accounts, ensuring a smooth transition for clients. Prior to this position, he worked as a Bilingual Client Experience Associate at OANDA from 2019 to 2020, where he provided support to clients in both English and Spanish. His tenure at OANDA has contributed to his expertise in client relations and account management.
Previous Experience in Financial Services
Before joining OANDA, Hermes Vargas worked at International Financial Data Services (IFDS) in various roles. He served as a Technical Specialist in Transactions Services from 2018 to 2019, where he focused on technical support and transaction processing. Prior to this, he held the position of Sr Account Coordinator in Transactions Services from 2017 to 2018, managing client accounts and ensuring service delivery.
Customer Service Background
Hermes Vargas has a solid background in customer service, having worked as a Customer Service Representative at Direct Energy from 2003 to 2005. This role involved addressing customer inquiries and providing support for energy services. Additionally, he worked at Hewlett Packard Enterprise from 2011 to 2017 as a Customer Advisor & Insurance Processing Administrator, where he handled customer interactions and insurance processing tasks.
Education and Expertise
Hermes Vargas holds a Bachelor's degree in Business Administration from the University Latina of Costa Rica. He furthered his education by studying at the University of Toronto School of Continuing Studies, enhancing his knowledge and skills in business practices. His educational background supports his professional roles in account management and customer service.