Małgorzata Zakrzewska
About Małgorzata Zakrzewska
Małgorzata Zakrzewska serves as the Client Experience Team Lead at OANDA, where she has worked since 2023. She has a background in customer support and project management, with previous roles at Azimo and Wyjątkowy Prezent.
Work at OANDA
Małgorzata Zakrzewska has been serving as the Client Experience Team Lead at OANDA since 2023. In this role, she is based in Cracow, Małopolskie, Poland, and operates in a hybrid work environment. She focuses on enhancing client experiences and resolving technical and operational challenges. Additionally, she has overseen the migration of customers to a new product as part of the European operations at OANDA TMS Brokers. Her responsibilities include developing and maintaining roadmaps, milestones, and project plans to ensure timely delivery and successful outcomes.
Previous Experience at Azimo
Prior to her role at OANDA, Małgorzata Zakrzewska worked at Azimo from 2019 to 2022. She started as a Customer Support Specialist and progressed to Senior Customer Support Specialist within a year. In 2020, she took on the role of Customer Support Team Lead, where she managed a team and focused on improving customer support processes. Her tenure at Azimo spanned two years, during which she contributed to enhancing customer service operations in a hybrid work setting.
Career at Wyjątkowy Prezent
Małgorzata Zakrzewska worked as a City Manager at Wyjątkowy Prezent from 2016 to 2018 in Cracow, Małopolskie, Poland. In this on-site position, she was responsible for managing city-specific operations and ensuring the successful execution of services offered by the company. Her experience in this role contributed to her development in team management and operational oversight.
Education and Expertise
Małgorzata Zakrzewska holds a Postgraduate Degree in Organisational Psychology from the University of Aberdeen, which she completed in 2022. She also studied at Jagiellonian University, where she earned degrees in Biology/Biological Sciences and Ecology and Evolutionary Biology between 2013 and 2018. Her educational background provides her with a strong foundation in understanding human behavior and organizational dynamics, which she applies in her professional roles.
Collaboration and Process Improvement
In her current and previous roles, Małgorzata Zakrzewska has collaborated with cross-functional teams, including Product and Operational teams. She focuses on identifying operational inefficiencies and designing process improvement projects. Her efforts are aimed at resolving technical and operational challenges while leading end-to-end process improvement initiatives, contributing to enhanced operational effectiveness.