Marcel Barras
About Marcel Barras
Marcel Barras is a Senior Manager of Client Experience at OANDA, where he has worked since 2016. He has extensive experience in customer service, having held various managerial roles at Canon Canada and Aon prior to his current position.
Work at OANDA
Marcel Barras has been employed at OANDA since 2016, serving as the Senior Manager of Client Experience. In this role, he is responsible for overseeing client interactions and ensuring a high level of customer satisfaction. His tenure at OANDA has lasted for eight years, during which he has contributed to enhancing the overall client experience.
Previous Experience in Customer Service
Before joining OANDA, Marcel Barras worked at Aon in various capacities. He served as a Senior Manager in Customer Service for eight months in 2015. Prior to that, he held the position of Client Manager in Customer Service from 2012 to 2015, and Unit Manager in Customer Service from 2010 to 2012. His extensive experience at Aon spanned a total of five years.
Career at Canon Canada
Marcel Barras worked at Canon Canada as the Manager of Customer Service from 2000 to 2010. His decade-long tenure in Mississauga, Ontario, focused on managing customer service operations and improving client interactions. This experience laid the foundation for his subsequent roles in customer service management.
Education and Expertise
Marcel Barras studied at DeVry University. His educational background has equipped him with the skills necessary for his roles in customer service management. His expertise includes client experience strategies and operational management within customer service environments.