Piotr Nawracaj
About Piotr Nawracaj
Piotr Nawracaj is the Head of Service Management at OANDA, a position he has held since 2023. He has extensive experience in technical product management and release management, having worked at GE Healthcare and other companies over the past 15 years.
Current Role at OANDA
Piotr Nawracaj serves as the Head of Service Management at OANDA, a position he has held since 2023. In this role, he is responsible for overseeing service management operations, ensuring effective service delivery, and enhancing customer satisfaction. His leadership is pivotal in aligning service management strategies with organizational goals.
Previous Experience at GE Healthcare
Prior to his current role, Piotr Nawracaj worked at GE Healthcare in various capacities. He served as Senior Manager of Technical Product Management from 2020 to 2023, where he led service transition initiatives and managed SAP Dev Ops. He also held positions as Release and Test Manager from 2014 to 2016 and Manager of Release and Build Engineering from 2016 to 2018, contributing to product release processes and engineering management.
Experience at UPM-Kymmene
Piotr Nawracaj worked at UPM-Kymmene as an IT Senior Expert in Release Management from 2011 to 2012 and as IT Manager for Transition Management from 2012 to 2014. His roles involved managing IT transitions and overseeing release processes, enhancing operational efficiency within the organization.
Career at Capgemini
At Capgemini, Piotr Nawracaj held multiple positions, including Team Leader of the Global IT Service Desk from 2008 to 2010, and various roles in release coordination and knowledge management from 2007 to 2011. His work focused on improving IT service delivery and managing customer service operations.
Education and Qualifications
Piotr Nawracaj holds a Master's degree in Business, Management, Marketing, and Related Support Services from Krakow University of Economics, completed in 2007. He also earned a Bachelor of Business Administration from Avans University of Applied Sciences in 2006 and a Postgraduate Diploma in Project Management from Wyższa Szkoła Europejska im. Ks. Józefa Tischnera in 2010.