Rafał Słoń
About Rafał Słoń
Rafał Słoń is a Business Operations Manager for the Americas and EMEA at OANDA, where he has worked since 2021. He has extensive experience in retail CFDs, spread betting, and stockbroking, and holds both Bachelor's and Master's degrees in International Tourism from Uniwersytet Ekonomiczny w Krakowie.
Work at OANDA
Rafał Słoń currently holds the position of Business Operations Manager for the Americas and EMEA regions at OANDA, a role he has occupied since 2021. Prior to this, he served as the Business Operations Lead at OANDA from 2020 to 2021. His responsibilities include overseeing business operations and ensuring efficient processes across multiple regions.
Previous Experience in Business Development
Before joining OANDA, Rafał Słoń worked at IG as a Business Development Consultant for a brief period in 2016. His role involved supporting business growth initiatives in Kraków, Poland. He also held the position of New Business Team Manager at IG from 2016 to 2020, where he focused on developing new business opportunities.
Education and Expertise
Rafał Słoń earned a Bachelor's degree in International Tourism from Uniwersytet Ekonomiczny w Krakowie, completing his studies from 2008 to 2011. He furthered his education by obtaining a Master's degree in the same field from the same institution between 2014 and 2016. Additionally, he participated in the Erasmus Program at the University of Ljubljana, Faculty of Economics, studying Social Media in 2012.
Customer Service and Team Leadership
Rafał Słoń has experience in customer service and team leadership, having worked at lowcosttravelgroup as a Customer Service Team Leader from 2015 to 2016. He also served as a Sales Agent at the same company in 2015. His roles involved managing customer interactions and leading teams to enhance service delivery.
Skills in Data Analysis and Client Satisfaction
Rafał Słoń possesses strong analytical skills, particularly in data analysis related to team KPIs and overall company performance. He emphasizes client satisfaction throughout all stages of the business life cycle, ensuring that client needs are met effectively.