Ronaldo Enrique Lobo Gonzalez
About Ronaldo Enrique Lobo Gonzalez
Ronaldo Enrique Lobo Gonzalez is a CX Associate specializing in FX and CFD trading at OANDA in Cracow, Poland. He has a diverse background in education, customer support, and localization quality assurance, with previous roles in various countries including Poland and Colombia.
Current Role at OANDA
Ronaldo Enrique Lobo Gonzalez currently serves as a CX Associate specializing in FX and CDF Trading at OANDA. He has held this position since 2021 in Cracow, Małopolskie, Poland. In this role, he focuses on enhancing customer experience and providing support in foreign exchange and contracts for difference trading. His responsibilities include addressing client inquiries and ensuring a high level of service delivery.
Previous Experience in Localization Quality Assurance
Ronaldo worked at Keywords Studios as a Localization Quality Assurance professional for a total of 11 months across two separate tenures, first in 2020 and then from 2020 to 2021, both in Katowice, Śląskie, Poland. His role involved ensuring the quality of localized products and services, contributing to process improvements, and maintaining high standards in product delivery.
Educational Background
Ronaldo has a diverse educational background. He studied at Servicio Nacional de Aprendizaje (SENA), where he earned a Técnico en Manejo Ambiental in Environmental Studies from 2012 to 2014. He then pursued a Certificate Program in Early Childhood Education and Teaching at Bunker Hill Community College from 2017 to 2018. Additionally, he completed a Bachelor of Arts in International Relations at Akademia WSB from 2018 to 2021 and a Bachelor of Education in Foreign Languages, Literatures, and Linguistics at Universidad Nacional Abierta y a Distancia from 2016 to 2017.
Career Development and Interests
Ronaldo has expressed a strong interest in developing expertise in significant learning strategies, project leadership, staff training, and team collaboration. He is also keen on further enhancing his skills in international business, marketing, and sales. His previous roles have equipped him with strong linguistics and data analysis skills, which he aims to leverage in future opportunities.
Early Career Experience
Ronaldo's early career includes various roles that contributed to his professional development. He worked as an Assistant Teacher focusing on Language and Literacy Skills at Jumpstart from 2017 to 2018 in the Greater Boston Area. He also served as a Travel Consultant at eSky.pl S.A. from 2019 to 2020 in Katowice, Poland, and as a Bilingual Call Center Representative at Atlantic International BPO in 2016 in Barranquilla, Colombia. These positions helped him build a foundation in customer service and educational support.