Sean Jackson
About Sean Jackson
Sean Jackson is the Onboarding Team Lead at OANDA, where he has worked since 2017. He has a background in customer service and credit analysis, with experience in improving customer experience and implementing productivity measurement systems.
Work at OANDA
Sean Jackson has been employed at OANDA since 2017, currently holding the position of Onboarding Team Lead. In this role, he is responsible for interviewing, hiring, and terminating onboarding staff as necessary. His previous experience at OANDA includes serving as an Onboarding Associate from 2014 to 2017, where he developed a data-driven DOMO space to measure team productivity. He has also collaborated with various internal teams to implement systems changes, including Salesforce, Comply Advantage, and Trulioo.
Previous Employment Experience
Before his tenure at OANDA, Sean Jackson worked at LAUNCH! as a Customer Service Representative from 2009 to 2011. He then transitioned to CIM Consumer Impact Marketing Ltd, where he served as a Credit Analyst from 2010 to 2012. During his time at CIM, he consistently met or exceeded quarterly KPIs set by the directors in the company’s most profitable division.
Education and Expertise
Sean Jackson studied at Sheridan College, where he focused on Advertising from 2008 to 2010. This educational background has contributed to his expertise in customer service and onboarding processes, allowing him to develop new methods to enhance customer experience in his current role.
Professional Development
Throughout his career, Sean Jackson has demonstrated a commitment to professional development. He has consistently sought to improve customer experience and has been involved in creating systems and processes that enhance team productivity. His initiatives include the implementation of data-driven tools and collaboration with internal teams to streamline operations.