Mark Baek
About Mark Baek
Mark Baek is a Customer Success Manager at Octane AI in the San Francisco Bay Area with a background in customer service and AI technology.
Company
Mark Baek is currently working at Octane AI, a company known for its innovative solutions in the area of AI-driven marketing automation and customer engagement. Octane AI focuses on leveraging AI to enhance ecommerce platforms through better customer interaction and personalized marketing strategies.
Title
Mark Baek currently holds the position of Customer Success Manager at Octane AI. In this role, he is likely responsible for managing customer relationships, ensuring client satisfaction, and leveraging technological solutions to enhance customer engagement and retention.
Education and Expertise
Mark Baek completed his Bachelor's degree in Anthropology from East Carolina University, where he studied between 2009 and 2013. His academic background provides him with a strong foundation in understanding human behavior and cultural trends. This knowledge likely supports his expertise in customer success, given his understanding of customer needs and interactions.
Professional Background
Before his current role, Mark Baek served as a Customer Success and Service Specialist at Octane AI for six months in 2020. He also worked at LG Electronics as a VUI Conversation Editor for three months in 2019, where he likely contributed to the development of voice user interfaces. From 2013 to 2019, Mark was a Customer Service Representative at Sticker Mule, gaining extensive experience in customer service over a six-year period.