Jeff James
About Jeff James
Jeff James serves as the Associate Regional Director at Octapharma Plasma, Inc. in Florence, AL, where he has worked since 2021, bringing expertise in budget forecasting and P&L management.
Work at Octapharma Plasma
Jeff James has been serving as the Associate Regional Director at Octapharma Plasma, Inc. since 2021. In this role, he is based in Florence, Alabama, and has accumulated three years of experience in this position. His responsibilities include overseeing operational efficiency and ensuring that the organization's objectives are met. Prior to his current role, he worked as the Center Director at Octapharma Plasma from 2018 to 2021, where he managed day-to-day operations and staff development.
Education and Expertise
Jeff James possesses expertise in budget forecasting and profit and loss (P&L) management. His skill set includes technology implementation and large-scale staffing, which are critical in optimizing operational processes. He specializes in developing and supporting effective team members, particularly in the contact center and retail industries, contributing to enhanced performance and service delivery.
Background
Before joining Octapharma Plasma, Jeff James held managerial positions in customer service and call center operations. He worked at Bank Independent from 2012 to 2014 as the Manager of Customer Service and Call Center Operations in Florence, Alabama. Following that, he served as the Manager of Call Center Operations and Customer Service at Cross Country Home Services from 2014 to 2018 in Anderson, South Carolina. His diverse experience in these roles has equipped him with a solid foundation in sales and operations management.
Achievements
Throughout his career, Jeff James has demonstrated a history of effective leadership in sales and operations management. His roles have involved significant responsibilities in managing teams and improving operational efficiency. His experience in both customer service and call center environments has contributed to his ability to develop high-performing teams and implement successful operational strategies.