Arun Kumar M Krishna
About Arun Kumar M Krishna
Arun Kumar M Krishna serves as the Lead Analyst for Workforce Management and Dialer Operations at Ocwen Financial Solutions in Bangalore, India, where he has worked since 2016. He has over 7 years of experience in this field and previously held positions at IBM and Accenture.
Work at Ocwen Financial Solutions
Arun Kumar M Krishna has been serving as the Lead Analyst for Workforce Management (WFM) and Dialer Operations at Ocwen Financial Solutions since 2016. In this role, he has accumulated over seven years of experience in managing workforce operations. His responsibilities include optimizing dialer performance and ensuring efficient workforce management processes. He operates from the company's office in Bangalore, Karnataka, India.
Previous Experience at IBM
Before joining Ocwen Financial Solutions, Arun worked at IBM in New York as a WFM Lead from 2010 to 2016. During his six years at IBM, he developed skills in workforce management and dialer operations, contributing to various projects that enhanced operational efficiency. His experience at IBM laid the groundwork for his transition to a leadership role in Bangalore.
Career Start at Accenture
Arun Kumar began his professional career at Accenture in India, where he worked as a Level G Associate from 2005 to 2007. His two years at Accenture provided him with foundational experience in workforce management, which he later applied in his subsequent roles at IBM and Ocwen Financial Solutions.
Education in Computer Science
Arun Kumar earned his Bachelor of Technology degree in Computer Science from Jawaharlal Nehru Technological University. He studied from 2000 to 2004, completing a four-year program that equipped him with essential technical skills relevant to his career in workforce management and operations.
Expertise in Workforce Management
With over seven years of experience in workforce management and dialer operations, Arun possesses extensive expertise in managing operations across different geographical locations. His background includes significant roles that have contributed to his understanding of the complexities involved in workforce optimization and operational efficiency.