Bhagyashri Gujar Shinde
About Bhagyashri Gujar Shinde
Bhagyashri Gujar Shinde is a Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC, with a background in workforce management and training in the BFSI and US Mortgage sectors.
Current Role at Ocwen Financial Solutions
Bhagyashri Gujar Shinde serves as a Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC, a position she has held since 2021. In this role, she is responsible for strategic planning and workforce management within a 6-seater call center located in Mumbai, Maharashtra, India. Her leadership contributes to the operational efficiency and effectiveness of the team.
Previous Experience at EXL Services Ltd
Prior to her current role, Bhagyashri worked at EXL Services Ltd as a Senior Executive from 2008 to 2010. During her tenure in the Pune Area, India, she gained valuable experience that contributed to her professional development in the service industry.
Experience at Ocwen Financial Solutions - APAC
Bhagyashri held the position of Corporate Trainer at Ocwen Financial Solutions - APAC from 2010 to 2016. In this capacity, she designed and delivered training programs focusing on various domains, including BFSI, US Mortgage, and Soft Skills. Her expertise in training has been instrumental in enhancing the skills of employees within the organization.
Educational Background
Bhagyashri studied at Pune University, where she focused on Accounts and achieved knowledge in Taxation and Law. Her academic pursuits took place from 2005 to 2006, providing her with a solid foundation for her career in finance and training.
Professional Development and Certifications
Currently, Bhagyashri is pursuing a Lean Six Sigma certification from XLNCY Academy. This initiative aims to enhance her skills in customer service response, reflecting her commitment to continuous professional development. Additionally, she has experience in coaching candidates and peers according to ICF guidelines.