Bhakti Vengurlekar
About Bhakti Vengurlekar
Bhakti Vengurlekar is a Senior Analyst in Loss Mitigation Audit Support at Ocwen Financial Corporation, where she has worked since 2016. With over 16 years of experience in the quality department, she specializes in auditing, policy validation, and process improvement.
Work at Ocwen Financial
Bhakti Vengurlekar has been a part of Ocwen Financial Solutions since 2008, contributing to the Quality Department for 16 years in Bombay, Maharashtra, India. In addition, she has served as a Senior Analyst in Loss Mitigation Audit Support at Ocwen Financial Corporation in the US since 2016, accumulating 8 years of experience in the Mumbai area. Her role involves scheduling and attending conference calls with various business units to discuss audit and testing project requirements.
Professional Experience
Prior to her tenure at Ocwen, Bhakti worked as an Account Executive at Serco from 2006 to 2007 for one year in Mumbai. This experience provided her with foundational skills in client management and operational support, which she has since built upon in her current roles.
Responsibilities and Contributions
In her current position, Bhakti reviews and validates policies, procedures, scripts, and manuals prepared by the training team in collaboration with different business units. She independently prepares testing scripts to ensure compliance with process changes and guidelines. Additionally, she proactively identifies areas for improvement and implements strategies to achieve those improvements.
Collaboration and Communication Skills
Bhakti handles external MHA-C auditors and investors, addressing their concerns effectively. She prepares weekly project updates for senior management review and assists team members in overcoming challenges, demonstrating her strong collaboration and communication skills.