Chris Erhard
About Chris Erhard
Chris Erhard is the Manager of Call Center Operations Controls at Ocwen Financial Solutions Pvt. Ltd. - APAC, where he has worked since 2017. He has extensive experience in managing business unit needs and technology solutions, along with a strong background in process testing and team assembly in call center operations.
Work at Ocwen Financial
Chris Erhard has been serving as the Manager of Call Center Operations Controls at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2017. Based in the Mumbai Area, India, he has accumulated over seven years of experience in this role. His responsibilities include managing the interface between business unit needs and technology solutions provided by vendors. Prior to this position, he worked at Ocwen Financial Corporation in various roles, including Manager of Servicing Operations and Home Retention Specialist, contributing to his extensive knowledge of the company's operations.
Education and Expertise
Chris Erhard earned a Bachelor of Science degree in Speech Communication and Marketing from St. Cloud State University, where he studied from 1986 to 1990. His educational background has equipped him with skills that are applicable in managing call center operations and enhancing customer interactions. Additionally, he completed his high school education at Minnetonka High School from 1983 to 1986.
Background
Chris Erhard has a diverse professional background, having worked in various roles within Ocwen Financial Corporation since 2000. His career includes positions such as Sr. Supervisor in the Property Tax Department, Home Retention Specialist, and Manager of Servicing Operations. Before joining Ocwen, he worked as an Agent at Aflac from 2007 to 2009. This range of experiences has provided him with a comprehensive understanding of operations and customer service within the financial sector.
Achievements in Call Center Operations
In his current role, Chris Erhard focuses on ensuring compliance in operations and enhancing the customer experience. He emphasizes the importance of equipping agents with state-of-the-art technology and establishing effective process testing. His strong background in assembling teams to execute tests in call center operations has contributed to the efficiency and effectiveness of the services provided by his team.