Dattaram Raut
About Dattaram Raut
Dattaram Raut is a Major Incident Manager at Ocwen Financial Solutions Pvt. Ltd. in India, where he has worked since 2022. He has extensive experience in incident management and support roles across various companies, including Capgemini and Rinira Technologies.
Work at Ocwen Financial
Dattaram Raut has been serving as a Major Incident Manager at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2022. His role involves overseeing major incidents and ensuring effective resolution processes within the organization. This position is hybrid, allowing for a combination of remote and on-site work. His tenure at Ocwen Financial has contributed to the company's operational efficiency in managing critical incidents.
Previous Experience in Major Incident Management
Before joining Ocwen Financial, Dattaram Raut worked at Capgemini as a Major Incident Manager from 2021 to 2022. His responsibilities included managing major incidents and coordinating responses to minimize impact on services. This experience enhanced his skills in incident management and operational leadership.
Background in Service Desk Management
Dattaram Raut has a solid background in service desk management, having held the position of Service Desk Team Lead at Travelex from 2020 to 2021 and at Embee Software Pvt. Ltd. from 2009 to 2014. In these roles, he was responsible for leading service desk teams and ensuring effective support for users. His experience in these positions laid the groundwork for his later roles in incident management.
Experience in Production Support
Dattaram Raut worked as a Production Support Lead at Rinira Technologies Pvt. Ltd. from 2014 to 2019. In this role, he managed production support activities, ensuring system stability and performance. His time at Rinira Technologies provided him with valuable insights into operational processes and support frameworks.
Education and Expertise
Dattaram Raut studied at Bundelkhand University in Jhansi, where he earned a Bachelor of Commerce (BCom) degree in Business/Commerce, General from 2006 to 2007. This educational background has equipped him with foundational knowledge in business principles, which supports his professional roles in incident management and service desk operations.