Divya Shah
About Divya Shah
Divya Shah serves as the Quality Assurance Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC, where she has worked since 2015. With a background in Accounting and Finance and experience in the financial services industry, she possesses strong skills in business process outsourcing and risk management.
Work at Ocwen Financial Solutions
Divya Shah has served as the Quality Assurance Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2015. In this role, she has been responsible for overseeing quality assurance processes and ensuring compliance with industry standards. Her tenure at Ocwen spans nine years, during which she has contributed to various projects aimed at enhancing operational efficiency and service quality within the organization. Located in the Mumbai Area, India, her leadership in quality assurance has been pivotal in maintaining high performance in financial services.
Previous Experience at JPMorgan Chase
Before joining Ocwen Financial Solutions, Divya Shah worked as a Business Analyst at JPMorgan Chase & Co. from 2009 to 2013. During her four years in this position, she gained valuable insights into the financial services sector and developed her analytical skills. Her experience at JPMorgan Chase provided her with a strong foundation in business processes and data analysis, which she has leveraged in her subsequent roles.
Education and Certifications
Divya Shah holds a Bachelor of Commerce (BCom) degree with a focus on Accounting and Finance from Mumbai University. She further enhanced her qualifications by achieving a Six Sigma Green Belt in 2021, which she completed in 11 months at ASCB. This certification underscores her commitment to quality management and process improvement within her professional practice.
Expertise in Financial Services and Risk Management
With extensive experience in the financial services industry, Divya Shah possesses strong skills in Business Process Outsourcing (BPO) and Risk Management. Her background includes a focus on management information systems, which are critical for effective decision-making in financial operations. Her expertise enables her to navigate complex business environments and contribute to risk mitigation strategies.
Technical Skills in Business Analysis
Divya Shah demonstrates proficiency in essential tools for business analysis, including Microsoft Excel and Microsoft Office. These skills are crucial for data analysis, reporting, and process documentation in her roles. Her technical capabilities support her effectiveness in quality assurance and business analysis, allowing her to deliver accurate insights and maintain high standards in her work.