Jennifer Rodrigues
About Jennifer Rodrigues
Jennifer Rodrigues is a Senior Instructional Designer at Ocwen Financial Solutions Pvt. Ltd. with over 12 years of experience in eLearning and instructor-led content development. She has previously worked in technical support roles and holds degrees in Business Commerce and Human Resources Management.
Current Role at Ocwen Financial Solutions
Jennifer Rodrigues serves as a Senior Instructional Designer at Ocwen Financial Solutions Pvt. Ltd. - APAC. She has held this position since 2012, contributing to the development of training programs tailored for the company's operations in India and Manila. Her role involves managing instructional design projects that enhance employee training and development.
Previous Experience at Mphasis and Sutherland
Prior to her current role, Jennifer Rodrigues worked as a Technical Support Specialist at Mphasis from 2010 to 2011 in Mumbai, Maharashtra, India. She also held a similar position at Sutherland from 2009 to 2010. These roles provided her with valuable experience in technical support and customer service.
Education and Professional Development
Jennifer Rodrigues earned her Bachelor of Commerce (BCom) degree from St. Andrew's College of Arts, Science and Commerce, studying Business/Commerce from 2004 to 2007. She furthered her education by obtaining a Postgraduate Degree in Human Resources Management and Services from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) between 2015 and 2017. Currently, she is pursuing a Certificate in Personal Development at The University of Texas at Austin – Center for Professional Education, which she started in 2021.
Expertise in Instructional Design
Jennifer Rodrigues possesses expertise in both eLearning and instructor-led content development. She is recognized for her innovative approaches and execution in instructional design, which enhances the effectiveness of training programs. Her strong background includes conducting analysis for employee development and assessing training effectiveness.
International Coordination Skills
In her role at Ocwen Financial Solutions, Jennifer Rodrigues manages training programs that require coordination between operations in India and Manila. This aspect of her job highlights her ability to work effectively in an international context, ensuring that training initiatives meet diverse regional needs.