Juvelyn Ramos
About Juvelyn Ramos
Juvelyn Ramos is a Collections Specialist with extensive experience in the financial services sector. She has held various roles at Ocwen Financial Solutions Pvt. Ltd. and currently works at Wells Fargo, demonstrating a strong background in fraud operations and collections.
Current Role at Ocwen Financial Solutions
Juvelyn Ramos serves as a Collections Specialist at Ocwen Financial Solutions Pvt. Ltd. - APAC. She has held this position since 2018, accumulating six years of experience in the role. Her responsibilities include managing collections processes and ensuring compliance with company policies and regulations.
Experience at Wells Fargo
Since 2021, Juvelyn Ramos has worked at Wells Fargo as a Fraud and Claims Operations Specialist. In this role, she focuses on investigating fraudulent activities and processing claims to protect the financial interests of the organization and its clients.
Previous Positions at Ocwen Financial Solutions
Juvelyn Ramos has held multiple positions at Ocwen Financial Solutions Pvt. Ltd. - APAC. She worked as a Customer Care Coordinator from 2013 to 2015, a Tax Specialist from 2017 to 2018, and an Escrow Analysis Specialist from 2016 to 2018. Additionally, she served as Acting Team Lead from 2015 to 2016, overseeing team operations and performance.
Work History at Sykes Marketing Services
Before her tenure at Ocwen, Juvelyn Ramos worked as a Workforce Analyst at Sykes Marketing Services, Inc. from 2011 to 2012. In this role, she was responsible for analyzing workforce metrics and optimizing staffing levels to enhance operational efficiency.
Educational Background
Juvelyn Ramos studied at the University of the East, where she earned a degree in Business Administration and Management. Her studies spanned from 2002 to 2006, providing her with foundational knowledge in business principles and management practices.