Kapil Gavandi
About Kapil Gavandi
Kapil Gavandi serves as the Customer Service Operations Manager at Ocwen Financial Solutions Pvt. Ltd. in Mumbai, where he has worked for 14 years. He holds a Master of Science in Microbiology from Pune University and an Executive Program in Business Management from the Indian Institute of Management, Calcutta.
Work at Ocwen Financial
Kapil Gavandi has been employed at Ocwen Financial Private Limited since 2010, serving as a Customer Service Operations Manager for 14 years. His role is based in Mumbai, where he oversees customer service operations and ensures efficient service delivery. His extensive experience in this position has contributed to the company's focus on enhancing customer experience, particularly in banking and debt collections.
Education and Expertise
Kapil Gavandi holds a Master of Science (MS) degree in Microbiology from Pune University, which he completed from 2000 to 2005. He further advanced his education by pursuing an Executive Program in Business Management at the Indian Institute of Management, Calcutta, from 2020 to 2021. This combination of scientific and business education supports his expertise in operations management and customer service.
Background
With over 12 years of experience in operations management, Kapil Gavandi has developed a strong foundation in performance building and team development. His career has been marked by a commitment to enhancing team capabilities and improving customer service outcomes. His focus on customer experience has been particularly relevant in the banking and debt collections sectors.
Achievements
Kapil Gavandi has a proven track record of transforming groups into high-performing teams. His leadership in customer service operations has led to significant improvements in team performance and goal achievement. His skills in training and development have been instrumental in fostering a culture of excellence within his teams.