Kathy Joycy Phaomei
About Kathy Joycy Phaomei
Kathy Joycy Phaomei is a Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC, where she has worked since 2010, specializing in bankruptcy processes and default management in the mortgage servicing industry.
Work at Ocwen Financial
Kathy Joycy Phaomei has been employed at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2007. She began her career as a Customer Care Representative, where she worked for three years before advancing to the role of Team Lead in 2014. In her current position as Customer Care Team Leader, which she has held since 2010, she has accumulated 14 years of experience in the company. Her responsibilities include overseeing customer care operations and managing teams across both India and the US.
Education and Expertise
Kathy Joycy Phaomei earned her Bachelor of Business Administration (BBA) degree from Madurai Kamaraj University, specializing in Business/Commerce. Her educational background provides a solid foundation for her extensive expertise in managing bankruptcy processes and default management within the US mortgage servicing industry. She has developed hands-on skills in loss mitigation strategies, which are critical in her current role.
Background
Kathy Joycy Phaomei has a background in customer service and team leadership within the mortgage servicing sector. She has spent over a decade at Ocwen Financial Solutions, where she has gained comprehensive knowledge of core servicing operations. Her experience spans both Indian and US markets, allowing her to lead diverse teams effectively.
Achievements
Throughout her tenure at Ocwen Financial Solutions, Kathy Joycy Phaomei has successfully led teams and managed complex processes related to bankruptcy and default management. Her leadership has contributed to the efficiency of customer care operations, reflecting her commitment to excellence in the mortgage servicing industry.