Manohar Appana
About Manohar Appana
Manohar Appana serves as the Team Leader for Call Center Operations Control at Ocwen Financial Solutions in Bengaluru, India, where he has worked since 2011. He has a background in business administration and extensive experience in process improvement and team development from his previous roles at GENPACT LLC.
Work at Ocwen Financial
Manohar Appana has served as the Team Leader for Call Center Operations Control at Ocwen Financial Solutions since 2011. With over 13 years of experience in this role, he operates from the Bengaluru Area, India. His responsibilities include overseeing the skip tracing process, where he designed a training manual to enhance operational efficiency. He has successfully converted the skip tracing model from skip to locate to skip to collect, which has improved overall performance. Appana also leads initiatives to monitor and improve key performance metrics through strategic changes.
Previous Experience at GENPACT LLC
Before joining Ocwen Financial, Manohar Appana worked at GENPACT LLC from 2005 to 2010. During his five years there, he held various positions including Assistant Manager, Management Trainee, Process Developer, and Process Associate. His roles involved implementing strategies that improved key metrics and conducting training sessions to enhance team skills. Appana's experience at GENPACT laid a strong foundation for his leadership capabilities in operations management.
Education and Expertise
Manohar Appana holds a Bachelor of Business Administration (B.B.A.) from the University of Madras, where he studied Business Administration and Management from 1997 to 2000. Additionally, he earned a Diploma in Hotel/Motel Administration/Management (DHMCT) from Shevaroys College of Hotel Management & Catering Technology during the same period. His educational background equips him with a diverse skill set applicable in both business operations and management.
Achievements in Process Improvement
Throughout his career, Manohar Appana has focused on process improvement and operational efficiency. At Ocwen, he created a process workflow for skip tracing, contributing to streamlined operations. He led projects utilizing champ/challenger models to assess performance yields and has been actively involved in analyzing data to identify root causes of operational issues. His efforts have consistently aimed at enhancing team performance and achieving organizational goals.
Team Leadership and Development
In his role as Team Leader, Manohar Appana emphasizes team development and motivation. He organizes contests based on seasonal trends to encourage performance and regularly sets targets for associates. His approach includes continuous expectation setting through active engagement with team members. Appana also monitors tool effectiveness by analyzing performance metrics, ensuring that the team remains aligned with operational objectives.