Melvin Dave Rodriguez
About Melvin Dave Rodriguez
Melvin Dave Rodriguez is the Information Technology Service Desk Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC, where he has worked since 2016. He has a background in technical support and business process analysis, with previous roles at Atos, Teleperformance Philippines, and AMDATEX SERVICES CORP.
Work at Ocwen Financial
Melvin Dave Rodriguez has been serving as the Information Technology Service Desk Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2016. In this role, he has been responsible for overseeing the service desk operations and ensuring that the team is equipped with the latest knowledge and procedures. He actively participates in the calibration of processes and procedures within the business unit, contributing to the overall efficiency of the service desk.
Previous Experience in IT Support
Before joining Ocwen Financial, Rodriguez worked at Atos as a Technical Helpdesk Analyst from 2013 to 2015. His earlier experience includes a position at Teleperformance Philippines as a Senior Technical Support Analyst from 2009 to 2013, where he handled Tier 2 escalations. Additionally, he worked as a Business Process Analyst at AMDATEX SERVICES CORP. from 2004 to 2008, providing him with a solid foundation in technical support and business processes.
Education and Expertise
Rodriguez studied at AMA Computer Learning Center, where he earned an Associate's degree in Computer Systems Design and Programming from 2002 to 2004. This educational background has equipped him with the necessary skills to excel in his roles within the IT sector, particularly in service desk management and technical support.
Team Leadership and Development
In his current role, Rodriguez regularly updates the team's knowledgebase to ensure that all analysts are informed about the latest procedures and policies. He provides technical expertise to team members and evaluates their technical skills, implementing improvement plans as necessary. His leadership contributes to the professional development of his team.