Pawan Kumar
About Pawan Kumar
Pawan Kumar is a Relationship Manager with over 14 years of experience in the mortgage industry, currently working at Ocwen Financial Solutions in Bangalore. He specializes in the Home Retention Department, assisting borrowers in resolving property-related issues.
Work at Ocwen Financial
Pawan Kumar has been employed at Ocwen Financial Solutions as a Relationship Manager since 2010. In this role, he has accumulated over 14 years of experience in the mortgage industry, specifically in the Home Retention Department. His responsibilities include assisting borrowers in resolving issues related to their properties. He utilizes his expertise to facilitate communication and ensure that borrowers receive the necessary support.
Previous Experience at Firstsource Solutions Limited
Prior to his current position, Pawan Kumar worked at Firstsource Solutions Limited as a Senior Customer Care Associate from 2007 to 2009. During his two years at the company, based in Bangalore, he gained valuable experience in both voice and non-voice processes within the mortgage sector. This role contributed to his foundational knowledge and skills in customer service and support.
Education and Expertise
Pawan Kumar holds a Bachelor of Commerce (BCom) degree from Karnataka State Open University, where he studied from 2005 to 2008. He furthered his education by obtaining a Master of Business Administration (MBA) from Alliance Business Academy, completing his studies from 2009 to 2013. His educational background in commerce and finance has equipped him with the necessary skills to excel in the mortgage industry.
Specialization in Home Retention
In his role as a Relationship Manager, Pawan Kumar specializes in the Home Retention Department. He focuses on helping borrowers navigate and resolve issues related to their properties. His expertise in this area allows him to effectively communicate with borrowers and obtain necessary legal documents through fax and email, ensuring a smooth resolution process.