Reshma Goyal
About Reshma Goyal
Reshma Goyal serves as the Vice President of Customer Care Operations at Ocwen Financial Solutions Pvt. Ltd. - APAC in Bangalore, where she has worked since 2019, bringing over 15 years of experience in the US Mortgage Servicing Industry.
Work at Ocwen Financial
Reshma Goyal has been serving as the Vice President of Customer Care Operations at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2019. Based in Bangalore, she has dedicated five years to enhancing customer care operations within the organization. Prior to her current role, she held the position of Vice President for Investor Reporting and Accounting at the same company from 2011 to 2019, accumulating eight years of experience in that capacity. Her career at Ocwen began in 2001 when she worked as a Manager for seven years.
Education and Expertise
Reshma Goyal earned her Master of Business Administration (MBA) degree in Finance from Bangalore University, completing her studies from 1998 to 2000. With over 15 years of experience in the US Mortgage Servicing Industry, she has developed expertise in resource planning, process management, and transition controls. Her educational background and extensive industry experience contribute to her proficiency in managing customer care operations.
Background
Reshma Goyal has a long-standing career in the mortgage servicing sector, particularly within Ocwen Financial Solutions Pvt. Ltd. - APAC. Her journey in the company began in 2001, and over the years, she has progressed through various roles, demonstrating her capability in managing complex operations. Her focus on customer care operations reflects her commitment to improving service delivery in the financial sector.
Achievements
Throughout her career at Ocwen Financial Solutions, Reshma Goyal has demonstrated dynamic leadership skills, particularly in managing customer care operations. Her expertise in process management and transition controls has been instrumental in optimizing operations within the mortgage servicing industry. Her contributions have been significant in enhancing the efficiency and effectiveness of customer care services.