Sharat Shetty
About Sharat Shetty
Sharat Shetty is a Customer Service Team Lead at Ocwen Financial Solutions Pvt. Ltd. - APAC, with a career spanning over a decade in customer service roles within the financial services industry. He holds advanced degrees in microbiology and operations management, and possesses expertise in bioremediation and environmental microbiology, alongside skills in information technology and Adobe Photoshop.
Work at Ocwen Financial
Sharat Shetty has been a part of Ocwen Financial Solutions Pvt. Ltd. - APAC since 2011. He started as a Customer Care Coordinator, serving in this role for three years until 2014. Following this, he advanced to the position of Customer Care Team Lead, where he worked from 2014 to 2016. He then took on the role of Team Lead - Bankruptcy Customer Care from 2016 to 2018. Since 2018, he has held the position of Customer Service Team Lead, accumulating a total of over a decade of experience within the company.
Education and Expertise
Sharat Shetty studied at the Prin. L.N. Wellingkar Institute of Management Development, where he earned a Post Graduate Diploma in Business Administration (PGDBA) from 2016 to 2018. Prior to this, he attended Kishinchand Chellaram College of Arts Commerce and Science, where he completed his Master's degree in Microbiology from 2008 to 2011 and a Bachelor of Science (BS) in Microbiology from 2014 to 2017. His educational background includes expertise in bioremediation and environmental microbiology, which is atypical for someone in the financial services sector.
Background
Sharat Shetty has a strong background in information technology, which supports his role in customer service management. His experience in the financial services industry is complemented by his academic achievements in microbiology, showcasing a diverse skill set. This combination of skills enables him to approach customer service challenges with a unique perspective.
Achievements
Throughout his career at Ocwen Financial Solutions, Sharat Shetty has progressed through various roles, demonstrating his capability and leadership in customer service. His transition from Customer Care Coordinator to Customer Service Team Lead reflects his commitment to professional growth and development within the organization. Additionally, his advanced skills in Adobe Photoshop indicate a breadth of knowledge that extends beyond traditional customer service responsibilities.