Stephanie Fernes
About Stephanie Fernes
Stephanie Fernes is an Operations Manager at Ocwen Financial Solutions Pvt. Ltd. with over a decade of experience in management and leadership roles across various companies, including TELUS International Philippines and JPMorgan Chase & Co.
Current Role at Ocwen Financial Solutions
Stephanie Fernes serves as the Operations Manager at Ocwen Financial Solutions Pvt. Ltd. - APAC since 2021. In this role, she focuses on enhancing site performance through collaboration, mentorship, and process improvement. She leads a team of Mentors (SMEs) who provide additional support to various teams, demonstrating her commitment to fostering a supportive work environment.
Previous Experience at TELUS International Philippines
Prior to her current position, Stephanie worked at TELUS International Philippines in various roles. She was a Team Leader for Prepaid and New Hires from 2014 to 2016 and served as a Resolution Specialist - SME from 2013 to 2014. Additionally, she held the position of Mentor Supervisor from 2016 to 2017 and started her career there as a Customer Service Representative from 2011 to 2013.
Experience at JPMorgan Chase & Co.
Stephanie has also gained valuable experience at JPMorgan Chase & Co., where she worked in multiple capacities. She served as an Associate - Division Leader Apprentice from 2020 to 2021, an Associate - Underwriting Supervisor from 2019 to 2020, and a Team Leader - Tax Transcript from 2017 to 2018. Her roles involved leading diverse teams and managing various operational tasks.
Education and Academic Background
Stephanie Fernes holds a Bachelor's degree in Broadcast Communications from the University of the East, where she studied from 2007 to 2011. She also attended the University of Santo Tomas for one year, focusing on Biochemistry. Her educational background has contributed to her effective communication and leadership skills in her professional roles.
Leadership and Management Experience
With over a decade of experience in management, leadership, and coaching, Stephanie has developed a strong foundation in these areas. She discovered her passion for leadership while transitioning from a Customer Service Representative to a Team Leader. Throughout her career, she has led teams of varying experience levels, showcasing her adaptability and commitment to team development.