Jamal Smith
About Jamal Smith
Jamal Smith is an IT Support Technician with a strong background in network troubleshooting and technical support, currently working at the Overseas Development Institute since 2017. He studied Business, Economics, and English Literature at Highams Park Sixth Form and has developed excellent interpersonal skills that enhance customer service experiences.
Work at ODI
Jamal Smith has been employed at the Overseas Development Institute (ODI) since 2017, currently holding the position of IT Support Technician. His role involves managing and enhancing the IT infrastructure of the organization, which is a key component in supporting ODI's mission. Prior to his current position, he served as an IT Support Apprentice at ODI from 2015 to 2017, where he gained foundational experience in technical support and network troubleshooting.
Education and Expertise
Jamal Smith studied at Highams Park Sixth Form from 2012 to 2014, where he completed A Levels in Business, Economics, and English Literature. This educational background has equipped him with a diverse skill set that complements his technical expertise in IT support. His strong knowledge in network troubleshooting and technical support is particularly relevant to his work in the think tanks industry.
Background
Jamal Smith has a solid background in the think tanks industry, having worked at the Overseas Development Institute for several years. His experience spans from his apprenticeship to his current role as IT Support Technician. This progression highlights his commitment to the organization and his development within the IT field.
Technical Skills
Jamal Smith possesses strong technical skills in network troubleshooting and IT support. His expertise is essential for maintaining the operational efficiency of ODI's IT systems. He has developed a demonstrated history of effectively addressing technical issues, contributing to the overall functionality of the organization's IT infrastructure.
Interpersonal Skills
Jamal Smith has excellent interpersonal skills that enhance customer service and support experiences. His ability to communicate effectively with colleagues and stakeholders is a valuable asset in his role as IT Support Technician. These skills enable him to provide effective solutions and foster positive relationships within the organization.